Dear Patients and Families of Orthodontists Associates of WNY,
The ongoing pandemic of Covid-19 has shaken all of our lives. Over the past several weeks our concerns for our patient’s welfare has continued to deepen. Initially, our hope was this was going to be a minor inconvenience and an easy obstacle to overcome.
This protracted time without seeing our patients is very unsettling. The unpredictable date of when we may be able to return to seeing our patients for their appointments has further intensified this problem and our concern. Ultimately our concerns for our patients’ safety and well-being will guide us to the best resolution. All patients please be sure you are maintaining good oral hygiene and following all instructions. To date we have rescheduled thousands of appointments and the process continues.
Please have patience and be considerate of this difficult task for all of us. Currently we have decided to pause in rescheduling until a final determination on opening date is made. When this is decided and permitted we will reschedule everyone in an appropriate manner. We will spell out the process at the time and everyone will be contacted.
Many of you have questions and concerns as well. To help mitigate and answer the concerns we have created a process for a virtual visit.
Please visit this link https://www.orthowny.com/virtual-visit/ to request a virtual visit should you wish. We are also available to call with questions and will assist in any way we can. Upon reopening, steps will be taken in all our offices to ensure the safest environment for all. Protocols and procedures will be tailored to best protect our patients, our staff, and ourselves. Any changes made are in the best interests of all involved.
We will be contacting you again in the near future to reschedule your appointment and to keep you updated. Remember our thoughts are focused on your continued safe care. And again, if you have any questions, concerns or emergencies please contact any of our offices at any time.
Drs. Colarusso, Hietanen, Dusel and Staff